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Noticeboard

WHEN TWO BECOMES ONE….

We are very pleased to announce the Cloisters Practice and Westgate Practice will be merging in the near future, under the Westgate name.

Please select ‘Practice Merger’ from the list on the right hand side of this page for further information about this and for a list of FAQs.

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WebGP Banner

Find out more about e-consult by clicking on this link -

https://www.youtube.com/watch?v=tbg1AhkmZkU&feature=youtu.be

The Cloisters Practice News

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Bank Holiday Closure

The Practice will be closed on Monday 28th August for the Bank Holiday and reopen as usual on Tuesday 29th August.

If you are going away don't forget to order any repeat prescriptions you may need in time for them to be processed and for you to collect them before you go!

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Did you know we need a letter of authority/consent to share medical information?

Patient confidentiality is very important to us and we will not share your medical information without your consent.

Have you ever thought about who will help you with your appointments or medical information as you age or if you became unable to deal with things yourself?

If you wish us to be able to discuss your medical information with a family member or friend you can complete a letter of authority/consent. This can be done at any time in advance of you needing it and may help relieve the stress of your family member if you suddenly became unable to deal with things yourself.

If this is something that you think you would like to do please ask for a form at reception.

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Following the CQC visit to our Practice in February 2015, we have received an offical rating of GOOD.

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Who is your Named GP - click here for more information.

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Online Appointment Booking and Repeat Prescription Ordering

Are you registered for our online appointment booking facility? If not please ask at reception for a registration form to book your GP appointments online

You are now able to order your repeat prescriptions online.

Register for this facility today by asking for the application form from reception

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Named GP's for over 75's

All patients aged 75 and over are required to have a named GP responsible for their care. This does not affect you seeing other Doctors in the Practice. To find out who your named GP is, please call us on 01543 416655. for more information, please see our Practice leaflet Named GP for over 75s.doc

Appointments appointment_1

We regularly review our appointments system and in response to patient comments, make minor changes from time to time. We make every effort to book you in with the Doctor of your choice. However, Doctor's availability differs from week to week depending on clinic, educational and annual leave commitments and we therefore ask that you build up a rapport with more than one Doctor.

Please note: Our reception team may ask you for a brief description of your problem, this information will be treated confidentially and will help direct you to the correct clinician.

Appointment Options

Pre Bookable

A proportion of our appointments are bookable up to 2 weeks in advance. These appointments are for patients who require to be reviewed by Doctors on a regular basis and for those who know there is no urgency to see a Doctor. These appointments are spread throughout the day to accommodate all patients.

Please be aware that if all of the advanced appointments have been taken, you may be advised to call back the following working day. Please notify the receptionist if you feel your problem cannot wait.

24-Hour

We release a number of appointments 24 hours in advance.

Commuter Surgeries

These are available to all those patients whose work commitments make it difficult for them to attend during normal surgery hours. We offer evening surgeries with a GP and a nurse on a Monday evening (18.30 - 19.30) and early morning surgeries on a Tuesday morning (07.10 - 08.00) .

Duty Doctor

For those patients who wish to be seen on the same day. the Duty Doctor will ring you back and assess your clinical need for an appointment. If required you will be booked in to see the the Duty Doctor.

Book Appointments Online

We appreciate that it is not always convenient to telephone to book an appointment. You can now book your GP appointments online, for further information on this service, please ask a member of reception when you are next in the surgery. You can also use this method to cancel your appointments. Please bring with you one form of identification.

Telephone Advice

If you wish to speak to a Doctor please ring 01543 416655 before 10.30am. You will be asked for your details and a brief outline of the nature of your call. This information will be given to a Doctor who will respond to your call at their earliest opportunity. Telephone calls to Practice Nurses for advice can be taken at any time during the day and a message will be left for them to call you back.

Practice Nurses Nurse_BP

Our team of Practice Nurses offer a range of appointments each day which include:

  • Blood tests
  • Annual reviews of ongoing medical problems
  • Blood pressure checks
  • Cervical cytology
  • Dressings
  • Ear syringing
  • HRT follow-up
  • Vaccinations & Immunisations including Travel
  • Oral contraceptive follow-up
  • Removal of sutures

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else. You can do this over the phone, by coming into the Practice or online. Please note, if you cancel an appointment online you will have to give at least 24 hours notice.

 
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