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Noticeboard

The Cloisters Practice News

 

Following the CQC visit to our Practice in February, we have received an offical rating of GOOD.

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We would like to welcome our new GP Dr Sarah Wright. Dr Wright started with us on 13th February and she will be working 6 sessions a week with us. We hope you will join us in welcoming her to the Practice

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OUT OF HOURS SURVEY - please find below a link to a survey on the current Out of Hours Service. The feedback will help to shape future planning of the service.

http://tinyurl.com/sasccg-ooh-service-survey

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Who is your Named GP - click here for more information.

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Online Appointment Booking and Repeat Prescription Ordering

Are you registered for our online appointment booking facility? If not please ask at reception for a registration form to book your GP appointments online

You are now able to order your repeat prescriptions online.

Register for this facility today by asking for the application form from reception

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Named GP's for over 75's

All patients aged 75 and over are required to have a named GP responsible for their care. This does not affect you seeing other Doctors in the Practice. To find out who your named GP is, please call us on 01543 416655. for more information, please see our Practice leaflet Named GP for over 75s.doc

Appointments appointment_1

We regularly review our appointments system and in response to patient comments, make minor changes from time to time. We make every effort to book you in with the Doctor of your choice. However, Doctor's availability differs from week to week depending on clinic, educational and annual leave commitments and we therefore ask that you build up a rapport with more than one Doctor.

Appointment Options

Pre Bookable

A proportion of our appointments are bookable up to 2 weeks in advance. These appointments are for patients who require to be reviewed by Doctors on a regular basis and for those who know there is no urgency to see a Doctor. These appointments are spread throughout the day to accommodate all patients.

24-Hour

We release a number of appointments 24 hours in advance.

Commuter Surgeries

These are available to all those patients whose work commitments make it difficult for them to attend during normal surgery hours. We offer evening surgeries with a GP and a nurse on a Monday evening (18.30 - 19.30) and early morning surgeries on a Tuesday morning (07.10 - 08.00) .

Duty Doctor

For those patients who wish to be seen on the same day. the Duty Doctor will ring you back and assess your clinical need for an appointment. If required you will be booked in to see the the Duty Doctor.

Book Appointments Online

We appreciate that it is not always convenient to telephone to book an appointment. You can now book your GP appointments online, for further information on this service, please ask a member of reception when you are next in the surgery. You can also use this method to cancel your appointments. Please bring with you one form of identification.

Telephone Advice

If you wish to speak to a Doctor please ring 01543 416655 before 10.30am. You will be asked for your details and a brief outline of the nature of your call. This information will be given to a Doctor who will respond to your call at their earliest opportunity. Telephone calls to Practice Nurses for advice can be taken at any time during the day and a message will be left for them to call you back.

Practice Nurses Nurse_BP

Our team of Practice Nurses offer a range of appointments each day which include:

  • Blood tests
  • Annual reviews of ongoing medical problems
  • Blood pressure checks
  • Cervical cytology
  • Dressings
  • Ear syringing
  • HRT follow-up
  • Vaccinations & Immunisations including Travel
  • Oral contraceptive follow-up
  • Removal of sutures

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else. You can do this over the phone, by coming into the Practice or online. Please note, if you cancel an appointment online you will have to give at least 24 hours notice.

 
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