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Noticeboard

WHEN TWO BECOMES ONE….

We are very pleased to announce the Cloisters Practice and Westgate Practice will be merging in the near future, under the Westgate name.

Please select ‘Practice Merger’ from the list on the right hand side of this page for further information about this and for a list of FAQs.

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WebGP Banner

Find out more about e-consult by clicking on this link -

https://www.youtube.com/watch?v=tbg1AhkmZkU&feature=youtu.be

The Cloisters Practice News

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Bank Holiday Closure

The Practice will be closed on Monday 28th August for the Bank Holiday and reopen as usual on Tuesday 29th August.

If you are going away don't forget to order any repeat prescriptions you may need in time for them to be processed and for you to collect them before you go!

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Did you know we need a letter of authority/consent to share medical information?

Patient confidentiality is very important to us and we will not share your medical information without your consent.

Have you ever thought about who will help you with your appointments or medical information as you age or if you became unable to deal with things yourself?

If you wish us to be able to discuss your medical information with a family member or friend you can complete a letter of authority/consent. This can be done at any time in advance of you needing it and may help relieve the stress of your family member if you suddenly became unable to deal with things yourself.

If this is something that you think you would like to do please ask for a form at reception.

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Following the CQC visit to our Practice in February 2015, we have received an offical rating of GOOD.

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Who is your Named GP - click here for more information.

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Online Appointment Booking and Repeat Prescription Ordering

Are you registered for our online appointment booking facility? If not please ask at reception for a registration form to book your GP appointments online

You are now able to order your repeat prescriptions online.

Register for this facility today by asking for the application form from reception

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Named GP's for over 75's

All patients aged 75 and over are required to have a named GP responsible for their care. This does not affect you seeing other Doctors in the Practice. To find out who your named GP is, please call us on 01543 416655. for more information, please see our Practice leaflet Named GP for over 75s.doc

Testimonials

As a practice we encourage patients to share their comments and suggestions regarding the care that they receive. There are several methods available to provide your feedback; in writing for the attention of the Practice Manager, via the NHS choices website, using our suggestion box or completing a "Friends and Family" survey.

** Just wanted to say a big thank you to all the Doctors, medical staff and recpetionists for all the help and support over the last nine and a half years. We could not have asked for more**

patient feedback - Thank you card

**I really can't fault you. The service is and always has been wonderful. Staff are friendly, listen and will do all they can. So long as you understand the booking system an appointment is always available; in an emergency someone is there**

patient feedback - Comments and suggestions form

**I am very lucky to have such brilliant GPs - Dr Nigel Cole and Dr Helen Stokes-Lampard. The Cloisters is a great Practice**

patient feedback - NHS Friends and Family Test

**I was by Dr Leila Quffa today for an appointment around a sensitive issue. She was absolutely fantastic and helped incredibly. She couldn't do enough to assist. Thank you**

patient feedback - NHS Friends and Family Test

**Professional with a smile, even when very busy. Top class Practice who deserve an award**

patient feedback - NHS Friends and Family Test 

**I am writing two members of your team for going the extra mile to help me. My pre-op test results were delayed at the lab. Jenny and another lady solved the problem, despite being hassled by me they remained very polite and helpful and I thought they were great **

patient feedback - Patient Letter

**I have always received a faultless and fantastic service. Thank you**

patient feedback - Comments and Suggestions Form

**I am very grateful for the support I have always received from the Cloisters Practice and continue to be impressed by the consistent help everyone there has always given to my mother and I.**

patient feedback - Letter from patient



 
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